Shipping

We take great care in preparing and dispatching each Kiki order and aim to make delivery as seamless as possible. Please review the information below prior to placing your order.

1

Order Processing

Orders are typically processed and dispatched within 3 business days, excluding weekends and holidays. Please ensure all order and shipping details are correct at the time of purchase, as we are unable to guarantee changes once an order has been placed.

2

Shipping Methods

Kiki ships worldwide from New York. 

Domestic orders are shipped via UPS.

International orders are shipped via DHL or UPS Worldwide Express. 

We are unable to deliver to PO Boxes, APO/FPO addresses, or parcel pick-up locations.

3

Shipping Rates

We offer Complimentary UPS Ground shipping on all U.S. & Canada orders.

Expedited shipping options are available at checkout for an additional charge.

International shipping is offered at a flat rate by region, displayed at checkout prior to purchase.

Shipping charges are non-refundable.

4

Delivery Estimates

Delivery timelines vary by destination and are provided at checkout. All delivery windows are estimates and may be impacted by carrier delays or customs clearance once an order has left our warehouse.

5

Duties and Taxes

  • United States:  Orders shipped within the U.S. are not subject to import duties. Applicable state and local sales taxes will be calculated and displayed at checkout where required by law.

  • International:  Orders shipped outside of the United States may be subject to import duties, taxes (including VAT), and additional customs fees upon arrival. These charges are determined by the destination country and are the responsibility of the customer.

Kiki does not collect or prepay duties and taxes for international orders at this time. Any applicable charges must be paid by the customer prior to delivery.

6

Tracking and Delivery Responsibility

Once your order has shipped, a confirmation email with tracking information will be sent.

For added protection, Route Purchase Protection is available at checkout and provides coverage for eligible delivery issues, including loss, theft, or damage in transit.

If Route Purchase Protection is not selected, Kiki is not responsible for items lost, stolen or damaged once a shipment has been handed to the carrier.

7

Questions

For shipping or delivery-related inquiries, please contact hello@shop-kiki.com.